The front desk agent is found at the main front desk of a large hotel, who handles reservations, assisting arriving customers in obtaining their room, and ensuring they enjoy their stay. Companies which commonly need the services of front office executives include medical treatment offices, construction companies, hotels, advertising agencies, and commercial retail businesses. Front desk officer Information clerk Front desk attendant Office assistant secretary Receptionist Job Summary (Example) We are on the lookout for a talented individual who would act as the front face of our company. Do you? What is the difference between a front desk officer and a receptionist? Front desk staff are also in charge of sending hotel staff to clean the rooms that have been used. A receptionist is normally required to greet people at the front desk and direct them to different departments depending upon their requirements. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. The qualification of a receptionist is a secondary school certificate while a front desk officer has above school certificate (e.g. It may seem like a ridiculous question as we should all know there is a big difference between a receptionist manning our front desk and the reservationist who is sealing our bookings and responsible for the main source of our revenue stream! However, a New Zealand Certificate in Business (Administration and Technology) (Level 3 or 4) may be useful. One needs to be very alert and active with all the work they are given. A receptionist gives provides the first impression of an organization. Front desk office job comes with a whole lot of responsibility and doing your job correctly. OND, HND or BSC) To Always have to maintain their high standards of behavior and appearance. The qualification of a receptionist is a secondary school certificate while a front desk officer has above school certificate (e.g. So you want to become a receptionist! I assume that my new job is going to be similar to my old one but I’m not really sure. Bye. Maintain the cleanliness and tidiness of the Front Desk Area at all the times. Sometimes you do a bit of switchboard work. A customer service employee may also act as a receptionist and a the other way around as well. He or she greets the visitors. While the two do similar work a receptionist … Front office executives and receptionists sit at the front desk and manage everything and are more involved with the internal company matters. Receptionist: A receptionist is a front desk officer who welcomes the visitors and receives phone calls. Difference Between a Front Desk Manager & a Front Office Manager. They work at the front desk in the law firm lobby or waiting area, greeting clients and visitors and answering incoming calls. I first worked as a receptionist in a hotel resort for a little over a year. The main focus should be on the actual job description, rather than title. Macegg (7). This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. A receptionist is a person that is employed to answer … An administrative assistant most likely picks up the phone when it’s transferred by the receptionist to her boss. Please try again. Use our Job Search Tool to sort through over 2 million real jobs. ‘Front office executive’ is a person who works in a company’s front office. Receptionist A receptionist is an employee taking an office or administrative support position. The major difference to both positions pertains to “responsibility.” A receptionist is basically a front desk officer. However, both roles are very similar to one another. Companies use different terminology to attract potential employees. Answer by  Thanks. At first glance, the positions of front office manager and front desk manager may come across as similar. Is there such a thing as a computer/armoire desk? A receptionist typically works the front desk, answering phones and greeting guests. Inge (484). Answer by  The terms customer service employee and receptionist do not have hard and fast definitions like chemical engineer. These are virtually the same positions. They both should possess leadership abilities and good communication skills. They have the same abilities of an administrative assistant, as the duties are only slightly different. Technically, there is no actual difference between the two, other than the name. Front office executive is usually physically positioned in a company’s front office, or the area of that company where clients or customers are received. Front office is a place where one will get complete information about the department. Generally, receptionist is the person who sits at the front desk and greets clients and customers. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright © 2021, Difference Between | Descriptive Analysis and Comparisons. I see jobs posted for both, but the duties sound the same. Receptionist: I do hope so. It's a smaller practice, just the doctor, assistant, and I. Sometimes you do a bit of switchboard work. They greet customers or clients, but their main duty is to give complete information related to the company. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Advise guest of any messages, mail, faxes, etc. Front Desk Executive can take initiative and can be decision maker whereas receptionist cannot take any decision by its own Greet all guests in a helpful and friendly manner. Really? Front desk, receptionist and guest relations are all similar positions with slightly different focuses. Difference Between | Descriptive Analysis and Comparisons, Counterintelligence Investigation vs Criminal Investigation, Sony Xperia ZR vs Samsung Galaxy S4 Active, Google Analytics vs Google Webmaster Tools. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Synonym for reception @DashaL19 To be honest I believe they are both the same in my experience. They usually have the work to deal with the customers. The responsibilitiesof the receptionist is to greet visitors, respond to inquiries from the public, route and screen calls, and provide certain information about the company. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Difference in Salary Between an Administrative Assistant & a Receptionist. An administrative The receptionist can be restricted to answering the phone and taking messages, along with very basic computer skills. 15. DO YOU KNOW THE DIFFERENCE BETWEEN A RECEPTIONIST AND A RESERVATIONIST? received for them. As we Front Desk represents the hotel to the guest throughout their stay. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. The operations they handle include: staff training, inter-department communications, and many more. > While similar, each job has its own focus. They deal with the frontline activities, that are to handle cash books, daily bank updates, couriers and dispatches, file maintenance and documentation, and assist in arranging the official meetings and conferences, and many more. Understand and use properly the mail, parcel and message delivery. He/she is supposed to greet the people who enter the organization and direct them according to their requirement. Here are common front desk interview questions and answers. linsm (898). The typical schedule is working every other weekend, part-time… The typical schedule is working every other weekend, part-time… Wish you will enjoy staying with us. Receptionist Job Description. Hello, I'm new here and I couldn't get a straight answer from google :) I've been working in the dental field about a year as a receptionist and the doctor has been hinting that she would like me to become the office manager. It’s not such an easy task. I am Receptionist is old fashioned and mostly used in a small business organisations. OND, HND or BSC) To some, the word receptionist is becoming offensive when you compare their qualifications. Upvote (1) Downvote (0) Reply (0) Receptionist: Thank you so much, Sir. The intrigue of the unknown lures clients to read on. Some of the responsibilities and duties of Front Office Executives are as follows: Dictionary.com defines ‘receptionist’ as, “a person employed to receive and assist callers, clients, etc., as in an office.”. Receptionist is old fashioned and mostly used in a small business organisations. Legal receptionists are the gatekeepers of a law firm or legal department. There duties are to answer calls, directing visitors to their destinations, check important mails of the company, and many more. Answer by  Develop detailed knowledge of the room’s locations, facilities, types, service and outlets. Security code is wrong! Depending upon the size of the hotel, these responsibilities can be As nouns the difference between clerk and receptionist is that clerk is one who occupationally works with records, accounts, letters, etc; an office worker while receptionist is an employee who receives visitors and/or calls, typically in an office setting. What color wall paint goes with a cherry writing desk? Check and ensure that the guest’s time and room are all registered. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. They are in the company to clear customer’s doubts and clarify their problems, if any. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. He A receptionist needs active listening skills to quickly process requests from visitors and superiors.  job search If the experience level is between fifteen and twenty years, then the expected wage is 67,200 JMD per month, 8% more than someone with ten to fifteen years of experience. She is also the person who has to attend to the incoming calls and answer to the queries and also to listen to complaints. Yilmaz (1).  what is, Question by  Administration Officer = Is when you work quite often in a larger firm. He or she is the first point of Job description and duties for Receptionist and Information Clerk. They usually can shift to any other activity depending on the work for which they are allotted. What is the typical salary of a front desk agent? 1. Receptionist is a person who is mainly employed to greet any visitors, customers, patients, clients or receive calls. How do I get an agent if I want to be an actor? Job Description for Front desk Agent / Front office assistant in hotel. Thus, the front office executive and the receptionist play a very important role in it. The only difference is a reception desk will have a receptionist and a front desk could have several types of different people with different job titles. Receptionist, Switchboard Operator, Front Desk Agent and more on Indeed.com Receptionist Switchboard Jobs - December 2020 | Indeed.com South Africa Skip to Job Postings , Search Close I have done all three positions and the difference between a receptionist, an administrative assistant and a secretary, are salary and job duties. Answer by  A receptionist may be a person at a front desk or a desk that takes calls and handles some paperwork check in for meetings and the like. Guest: See you later, bye. Anonymous. A receptionist mainly works the front desk, and answers phones. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. The front desk at a tile store will have a salesman a front desk at a doctors office will have a secretary or maybe a nurse. First impression is utmost important for a corporate area. Since the receptionist is often the first person with whom clients and visitors interact, he or she is important to the image of the firm and must be polished, professional and articulate. Receptionist = Greet people coming in and call the person they have an appointment with. How do you go about firing your real estate agent. Brinton Manor Nursing & Rehabilitation Center of Glen Mills, PA is seeking to hire part-time Front Desk Receptionist. Though the terms administrative assistant and receptionist are sometimes used interchangeably, the two roles are different. Filing, mail distribution and use of a computer usually are necessary. Noting down all the checkouts and check in of the housekeeping. However, looking at front office executive and receptionist similarities in a nutshell, we can say that both have similar duties. Both individuals are required to oversee the activities of other employees while on the job and maintain a … The hotel receptionist job is often referred to as a front desk agent. At Front Desk more of Administrration and HR work is carried out and at reception only calls & welcoming guest! They are the ones who can just by their way of talking and greeting, can change everything. A front office worker is a person who acts in a company’s front office, overlooking a variety of tasks or managing staff. difference Additionally, Receptionist(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 62,300 JMD per month, 19% more than someone with five to ten years of experience. Hotel Front Office Conversation- Mistakes in the Reservation Guest: Hello! 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